Engagement is king.
Every department has different goals. Working in development, I’m always trying to think of new ways to raise money. Specifically in membership, I’m always trying to find ways to connect with our members so that they feel like they are part of something big, important, and unique. We want them engaged so that they feel engaged so that their gift seems valuable.
Education departments want to engage with guests so that they feel connected to the art/history/science/performance/etc. in a way that will help them learn and incite curiosity. Curators and exhibition designers want to create engaging exhibits and even the store wants guests to engage with the art/history/science/performance/etc. so that they feel driven to bring a small part of their experience home with them.
In the end, we seem to all want the same thing and almost every session ended up somehow working its way back around to it. Engagement. How to do it, how to do it better, how not to do it, how to do it with members, how to do it with young people, how to hire employees who can do it, how to structure your museum so your staff can do it best, and on and on and on.
One of my favorite sessions, was a 75 ideas in 75 minutes on engagement. I felt like one of the reasons it was great is because it was willing to admit that that’s what we were all here to do and attack it head on. They went straight into solutions instead of rehashing the same problems that we all know we have. At this session we were handed buttons that said “Talk to me about engagement”. Seems to me they should have said “Engage with me about engagement”.






